Click on any question to display the answer
- Q: Do you offer pickup service?
- A: Yes. If we feel the total value of your items for sale will be at least $500, we can offer free pickup within our local trading area. If you are far away or have items with a total value less than the aforementioned, we charge $45 per hour, plus 50¢ per mile.
- Q: Do you offer to do on-site inventory and sorting at my premises?
- A: Yes. Since our normal program is designed as a drop-off business, we will come to your location and do on-site sorting for $45 per hour in addition to our normal fees. This applies even if you have items that total $500 or more because on-site sorting is considered a priority service.
- Q: Do you handle large items?
- A: Yes. Items of logical value that are large will be accepted. We consider the cost of shipping and logistics as part of our evaluation of your item and if a buyer would be inclined to purchase a large item online and pay for the shipping of that item, we will usually accept it.
- Q: After I drop off my merchandise, do I have to do anything?
- A: No, we handle everything from the time you drop of your merchandise until we cut your check, you can just sit back and watch the action online.
- Q: Who pays for packing and shipping costs after the sale?
- A: The buyer always pays for the cost of packing and shipping of their winnings unless we agree to offer free shipping to them. The cost of packing and shipping is clearly disclosed on the auction and can be seen prior to a buyer placing their high bid.
- Q: What happens if my item does not sell?
- A: You may pickup your item within 10 days or we can donate your item to charity
- Q: What is the typical listing duration?
- A: We can list an item for durations between 1 and 10 days, depending upon the circumstances. Normally, we list auctions for a period of 7 days, but sometimes items, such as event tickets, may require shorter auctions and we will work with you on an ideal listing duration.
- Q: How soon after the item sells do I receive a check?
- A: Normally, you will receive a check within 30 to 45 days from the date you dropped your item off to us. If a bidder takes an unusually long time to pay, this may cause a delay and in rare circumstances, unpaid items do occur and we may have to relist the item again. If an unpaid item does occur, we will relist the item for no additional charge.
- Q: Can I set a minimum price (aka reserve) for my listing?
- A: Yes, you are able to set an opening bid amount starting at $9.99 or higher. Reserve auctions typically receive fewer bids than auctions with no reserve, but if you feel you need a safety net, you can pay our fees for a reserve auction and have it listed that way. We normally suggest all auctions start at $9.99 with no reserve, but the final decision is yours.
- Q: How much does this service cost?
- A: The Chase Group Auction Management earns a commission when your item sells. This commission covers our time and services for professionally handling your item on eBay from start to finish and everything is included with no hidden fees. To see our list of fees, click here.
